1. Information We Collect
We collect information directly from you when you register an account, order services, or interact with our support desk:
- Account Details: Full name, verified email address, phone number, password credentials, and optional company details.
- Billing & Invoicing: Billing address, payment receipts, GST/Tax identification numbers, and transaction IDs (payment card details are handled directly by PCI-compliant gateways).
- Service Data: Domain name registrations, DNS record configurations, custom SSL certificate domains, and SaaS instance workspace names.
- Technical Telemetry: Anonymized server logs, browser user-agent strings, IP addresses, and session tokens used strictly to safeguard accounts and maintain system security.
2. How We Use Information
We utilize collected information exclusively for providing, securing, and enhancing our cloud solutions:
- Service Provisioning: Setting up NVMe shared and reseller hosting accounts, deploying SaaS databases, and configuring automated DNS zones.
- Customer Support & Alerts: Sending transactional emails, automated OTP verification codes, invoice receipts, and service expiration notifications.
- Platform Security: Detecting and mitigating brute-force attacks, unauthorized login attempts, and fraudulent gateway charges.
- Infrastructure Optimization: Monitoring system load, server response times, and page delivery performance to ensure 99.9% uptime.
3. Data Protection & Security Standards
VoidOnyx deploys multi-tiered security protocols to safeguard your account records and stored content:
- End-to-End TLS Encryption: All browser-to-server traffic is encrypted using 256-bit Transport Layer Security (TLS/HTTPS).
- Credential Hashing: Passwords and API tokens are securely salted and hashed using industry-standard cryptographic algorithms (PBKDF2 / SHA-256).
- Tenant Isolation: Hosting accounts and database clusters operate in strictly isolated virtual environments to prevent cross-account data access.
- Automated Backups: Mission-critical billing records and system states are backed up regularly with offsite redundancy.
4. Third-Party Service Providers
To deliver end-to-end cloud capabilities, VoidOnyx integrates with verified global service providers under strict data privacy agreements:
- Payment Gateways (Razorpay): Processes UPI, Credit/Debit cards, and Net Banking transactions under full PCI-DSS Level 1 compliance.
- Domain Registrars & WHOIS: Transmits registrant details required by ICANN to secure ownership of top-level domains (.com, .in, .net, etc.).
- Certificate Authorities: Transmits domain validation tokens to issue signed SSL/TLS certificates.
5. Cookies & Browser Sessions
VoidOnyx utilizes essential browser cookies and local storage tokens to deliver core platform functionality:
- Authentication Sessions: Keeps you securely authenticated as you navigate through the client portal.
- Security & CSRF Tokens: Prevents Cross-Site Request Forgery attacks during form submissions.
- Preferences: Remembers your preferred display currency (INR / USD) and interface settings.
6. User Rights & GDPR Compliance
Regardless of your geographical location, VoidOnyx respects your fundamental data rights:
- Right to Access: You may inspect and review all personal data linked to your account via the client portal.
- Right to Rectification: You can update contact details, passwords, and billing information anytime.
- Right to Erasure: You can request complete termination and erasure of your customer profile, subject to statutory tax and accounting retention requirements.
- Right to Data Portability: You can export your website backups, DNS records, and email archives at any time.
For privacy inquiries, data subject access requests, or compliance questions, please contact our data protection desk:
Email: support@voidonyx.in
Client Portal: Submit Support Ticket
Headquarters: VoidOnyx Technologies, India
